Privacy Policy

This policy explains how Squared Away Home Services LLC ("Squared Away Home Services", "we", "us") collects and uses your information when you use squaredawayroc.com or book a job with us.

Information we collect

Information you give us. When you create an account or book a job, we collect your name, email address, phone number, job address, and any notes, messages, photos, or files you send us. If you save a default job address in your profile, we store it to pre-fill your future bookings, and we store the notification choices you make on your account page.

Payment information. Online payments are handled by Stripe. We receive confirmation that you paid, the amount, and limited card details (such as card type and last four digits) — never your full card number. Stripe's handling of your payment information is covered by Stripe's own privacy policy.

Contracts and electronic signatures. If your job needs a written contract and you sign it electronically, we record what makes that signature valid and provable: the name you typed, the date and time, the email address the signing link was sent to, your agreement to use electronic records, the verification code you entered, the internet (IP) address and browser type you signed from, and a digital fingerprint of the exact document you signed. These appear on the signature certificate attached to your signed copy, which we email to you.

Records of your job. We keep a history of what happens on a booking — when it was requested, accepted, changed, completed or cancelled, changes to its price, payments and refunds, and which account made each change — along with copies of the invoices we send you.

Technical information. Like most websites, our hosting provider automatically logs basic technical information when you visit, such as your IP address, browser type, and pages requested. We use this only to keep the site running and secure, including to limit repeated sign-up attempts.

How we use it

We use your information to schedule and complete jobs, communicate with you about your bookings, prepare, sign and keep the written contracts New York requires for larger jobs, process payments and refunds, keep records required for tax and accounting purposes, and protect the site against fraud and misuse. We don't sell your information, and we don't use it for third-party advertising beyond the site measurement described under Cookies below.

Text messages

If you give us your phone number, we may text you about bookings you've made: confirmations, appointment reminders, messages about your job, and a request for a review after the job is complete. Message frequency varies with your bookings. Message and data rates may apply. Reply STOP at any time to stop receiving texts, or HELP for help. You can also choose which categories of texts and emails you receive from your account page; account security messages and legal contract notices (such as a contract to sign, your signed copy, and reminders about your right to cancel) are always sent.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties, except the text delivery provider we use to send the messages.

Push notifications

If you turn on push notifications on your account page, we store a push subscription for that browser or device — a technical address issued by your browser's push service — so we can alert you about booking updates and new messages. Those alerts are delivered through the push service your browser or device uses (for example Apple, Google, or Mozilla). You can turn them off from your account page or your browser settings at any time.

Photos of completed work

We sometimes photograph our finished work to show on our website or social media. We never include your name, address, house number, or other identifying details, and we won't photograph people or personal items. If you'd rather we not photograph your job at all, just tell us in your booking notes or message thread.

Who we share it with

We share information only with the service providers that help us run the business — our payment processor (Stripe), our website hosting and database providers, our file storage provider (for photos you send us), and our email and text-message delivery providers — and only as needed for them to provide those services to us. As you type a job address, the text you type is also sent through our server to OpenStreetMap's public address-search service to suggest matching addresses. Google’s measurement tools receive the limited information described under Cookies. If you turn on push notifications, the push service your browser uses delivers them. We may also disclose information if required by law, or to protect our rights or safety or yours. We don't sell or rent your information to anyone.

Cookies and analytics

We use a cookie to keep you signed in. When you sign in, we also set a cookie that remembers this browser for a year, so you can still sign in to your own account while it's locked after someone else's wrong guesses; it's used only for that. Our payment processor, Stripe, may set its own cookies on payment pages to prevent fraud. We also keep a few small preferences in your browser's local storage, such as remembering that you dismissed a reminder to leave a review, or which link (for example an ad or listing) first brought you to our site — just the source’s name, kept for 30 days, so we know which of our ads and listings lead to bookings. We also use Google’s measurement tag (Google Analytics) on our public pages to understand how the site is used. It can set cookies in your browser and tells Google which of our public pages you viewed, roughly where and on what kind of device you viewed them (derived from your IP address and browser), how you found us, and that you sent a booking request — never your name, email, phone number, or address. We don’t run it on your account, booking-management, contract-signing, or sign-in pages, and we remove booking identifiers from the page addresses it reports. You can limit this through your browser’s cookie settings, Google’s ad settings, or Google’s Analytics opt-out browser add-on.

How long we keep it

We keep account and booking information for as long as your account is active and as long as needed afterward to meet tax, accounting, and legal obligations — generally several years for job and payment records. Photos and messages are kept with the booking they belong to. Signed contracts and their signature records, the invoices we've issued, and payment and refund records are kept as business records for at least seven years. Signed contracts, signature records, and the copies of invoices we've sent are stored so that they can't be altered afterward.

Security

We use reasonable safeguards — encrypted connections, access controls, and reputable service providers — to protect your information. Changing or resetting your password signs your account out on every other device. A contract-signing link works only for the one contract it was sent for, and a link that hasn't been used expires after 30 days. No system is perfectly secure, and if a breach affecting your information ever occurs, we'll notify you as required by New York law.

Your choices

You can update your account details anytime from your account page. To request a copy of your information or ask us to delete your account, email us at hello@squaredawayroc.com or message us on any booking. We'll honor deletion requests except for records we're legally required to keep or need to keep to show what was agreed and paid — such as signed contracts, invoices, and payment and tax records.

Children

This site is not directed at anyone under 18, and we don't knowingly collect information from children. Bookings must be made by an adult.

Changes

We may update this policy from time to time. The date at the top shows when it was last revised. If we make a significant change, we'll let account holders know by email or by a notice when they next sign in.

Contact

Squared Away Home Services LLC
West Henrietta, NY
Email: hello@squaredawayroc.com
Phone: (585) 505-7418